CEU Live Webinar - Retention by Design: Customer-Centric Insurance in the Digital Era

December 16, 2025 12:00 PM - 1:00 PM (MST)

Description

Technology is transforming insurance service delivery, but empathy still drives loyalty. Examines how to integrate digital tools such as AI chatbots, self-service portals, and CRM systems with genuine human connection to create a superior customer experience. Learn how to identify situations where personal interaction matters most, implement a balanced service framework, and prevent burnout in high-stakes roles. Uncover future trends, including ethical AI design and predictive analytics, that help insurance professionals anticipate client needs while meeting compliance standards and enhancing brand trust.

Approved for 1 "General" CE Credit

IIAMT Members: set up your free account with The Institutes HERE